The voice layer for Indian commerce.
Sona answers your customer calls in 11 Indian languages — confirms COD orders, handles returns, qualifies leads.
124 of 500 founding brands onboarded · early access pricing locked for life
Rohit Sharma
Delhi · Hindi
Ananya Iyer
Chennai · Tamil
Vikram Patel
Ahmedabad · Gujarati
Today
312
calls handled
Connects with the tools you already run
The problem
A growing D2C brand in India fields the same five questions two hundred times a day. The team burns out, the founders answer Whatsapps at midnight, and one in three COD orders still gets returned because nobody made the confirmation call.
₹180
avg cost per manual COD call
34%
COD orders that fail without follow-up
6 hrs
daily ops time on repeat queries
How it works
From signup to first answered call in under fifteen minutes.
Connect your store
One-click integration with Shopify, WooCommerce, or any Razorpay-powered checkout. We listen for the events you care about — new COD orders, returns, abandoned carts.
Connect a source
Shopify
nestkart.myshopify.com
Listen to events
Configure your agent
Choose a voice, pick the languages your customers speak, and edit the script in plain English. No prompts, no model parameters, no engineering team required.
Priya
voice / female · warm · Mumbai
Opening line
Watch it run
Sona starts placing and answering calls within minutes. Every conversation is transcribed, scored, and searchable — so you always know what was said.
Priya M.
COD · ₹2,499 · Hindi
Karthik R.
Return · #1102 · Tamil
Neha B.
Lead · 3BHK · Bengali
Interactive demo
Hear Sona speak your language
Pick a scenario and language. Watch a real call unfold.
Use case
Language
COD Confirmation · Hindi
Ready to demo
Live voice powered by ElevenLabs API — integrate yours in minutes
Use cases
Built for ecommerce, clinics, real estate, and education.
Confirm every order before dispatch.
Sona calls each new COD customer within minutes of checkout, confirms intent, and flags the order as ready for fulfillment — so your team only ships what will actually be accepted.
61%
drop in COD return rate · 30-day rolling avg, customer reported
Sona
Namaste Priya ji, aapka ₹2,499 ka order confirm karna chahti hoon. Kya aap kal subah delivery accept kar paayengi?
Priya
Haan haan, le lungi. Time kya hoga?
Sona
Subah 10 se 1 ke beech. Order ID 84729 confirmed. Dhanyawaad!
Capabilities
The substance, not the surface.
Eleven Indian languages
Hindi, English, Bengali, Tamil, Telugu, Marathi, Gujarati, Kannada, Malayalam, Punjabi, Odia.
Sub-second response
Median first-token latency under 800ms — fast enough that customers don't realise it's AI.
Searchable transcripts
Every call transcribed, tagged, and searchable. Filter by intent, sentiment, or outcome.
Native integrations
Shopify, WooCommerce, Razorpay, Shiprocket, GoHighLevel, Zoho. REST API for the rest.
Custom voice cloning
Upload thirty seconds of your founder's voice. Sona will sound like your brand on every call.
SOC 2 in progress
Audio purged after 30 days by default. Indian data residency available on Growth and Scale.
Pricing · Early access
Flat monthly. No per-minute roulette.
Every plan includes the full product — you're paying for call volume, not features. Join during beta and your rate stays locked when we exit early access.
Starter
For founders running their first automation.
₹4,999/mo at general availability
- 500 outbound calls / month
- 2 languages
- COD confirmation template
- Email support
14-day free trial on every plan · No card required · 124 of 500 early-access seats taken
From the founders
The kind of testimonial you can't write yourself.
We don't have logos to splash. We have a hundred-and-some brands quietly shipping more orders with fewer agents.
“We were doing 400 COD orders a day and losing nearly a third to RTOs. After three weeks on Sona, returns dropped to 11% and we stopped staffing the night shift entirely. The math worked in the first month.”
Arjun S., Founder · NestKart
Since Feb 2025 · 38,000+ calls
“We tested three competitors before Sona. Two of them sounded like robots reading SMS in Hindi. Sona is the only one our customers don't ask to be transferred from. That's the whole evaluation right there.”
Meera P., Head of Ops · StyleBay
Switched from in-house BPO · Apr 2025
Hand off your phone lines this week.
Set up the agent on Tuesday. Watch the first calls go out by Thursday. Renegotiate your BPO contract on Friday.
No card required · Set up in 15 minutes · Founding-member pricing held for life